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Our Policies
Your satisfaction with the products we sell and service is the mainstay of our business. We want you to be completely happy with your order. In order to serve you better we have established a firm yet fair return policy.
Return Policy:
Returns and exchanges will only be accepted within 14 days of your receipt of your item.
BEFORE A REFUND IS ISSUED TO A CUSTOMER THE ITEM WILL BE INSPECTED TO MAKE CERTAIN THAT THERE IS NO SIGN OF WEAR OR DAMAGE.
ALL JEWELRY MUST BE RETURNED TO US IN BRAND NEW CONDITION WITH ALL PROTECTIVE PLASTICS/TAPE, HANG TAGS & ACCESSORIES INTACT. UNTIL YOU ARE POSITIVE YOU WILL BE KEEPING THE ITEM, DO NOT WEAR IT. IT IS ALMOST IMPOSSIBLE FOR JEWELRY TO BE WORN EVEN FOR A SHORT PERIOD OF TIME, AND FOR IT NOT TO BE BLEMISHED OR SCRATCHED IN ANY WAY.
All returns must have a Return Authorization Number (RA#) clearly written on the outside of the box.
Please call us at (845) 517-5361 or 1-800-819-0245 to receive your RA#.
An item returned without RA# written clearly on the outside of the box will be refused
Once you have been issued RA #, you must ship the item back so that we receive it within 7 days of us issuing the RA#.
For security reasons please do not write anything on the outside of the box indicating that it contains valuables of any sort.
You must ship your item back to us via a traceable courier, e.g. UPS or USPS (FedEx, for items valued below $500). You must pay for the shipping and insurance for the amount you expect to be credit in full. We will not accept a package that was not shipped paid for in full. Customer is liable in case of loss or damages.
Credit will be issued in the same form as payment received.
Returns will be credited in full minus a 10% restocking fee and original shipping & insurance charges, should the shipping charges exceed the shipping amount originally charged.
Exchanges will only be accepted for equal or higher value items.
You will be notified at the time of purchase, if your order is a special order item and the above policies may not apply - in which case the sale will be final & non-refundable.
All items with a retail price $10,000 and above are considered special order items. Due to sizing all rings are considered special order items. Once an order for a special order item is placed & confirmed, the order cannot be canceled or changed.
Purchases by Manufacturers
The Standard Return Policy does not apply to any purchases made by any jewelry manufacturer, jewelry brand distributor, and/or any person acting on behalf of any of these entities in any capacity. Purchases made by the aforementioned entities may not be returned for any reason under any circumstances.
Product Availability
If your purchased item is currently in stock, we will ship the item to you on the same business day if your order is received by 4pm ET Monday - Thursday. Friday orders must be received by 11pm ET. You will be notified of the shipment by email or phone.
Under certain circumstances, due to the volume of orders we received or due to the item being a non-stock item, an item will be out of stock. If this happens, we will notify you by email or phone in a timely fashion to provide you the desired item within a pre-determined, estimated time frame. A 10% non-refundable deposit will be charged when the item is ordered for you and the balance will be charged when your item comes in and is ready to ship.
ANY PURCHASE ORDERS, QUOTATIONS OR OTHER EXCHANGE OF INFORMATION CONCERNING A SALE OF AN ITEM SHALL NOT RESULT IN A BINDING CONTRACT UNLESS AND UNTIL CACHET COLLECTIONS ISSUES A SHIPPING CONFIRMATION TO THE PURCHASER.
Warranty:
CachetCollections.com offers genuine brand name Jewelry at substantial discounts to the manufacturer's suggested retail price. In order to enable us to sell our items at these discounts, we have chosen not to be "Authorized Dealers" as defined by the manufacturer. All of our jewelry is genuine, authentic and new. We buy our Jewelry through authorized dealers and distributors or reliable third parties.
Due to the fact that we are considered an unauthorized dealer – the manufacturer will not honor a warranty on a item bought through us. However CachetCollections.com steps in & provides you with an equivalent warranty that mirrors the manufacturer’s warranty.
If in the unlikely event something does go wrong with your purchase for up to 2 years from date of purchase, the item would need to be sent back to us. If the issue is deemed to be an easy fix we have contracted highly qualified professional jewelers to make these repairs.
However if we determine that the defect is of a more serious nature, we will actually have the item returned to the respective manufacturer through our authorized dealers.
CACHETCOLLECTIONS.COM WARRANTY
Cachetcollections.com provides warranty coverage for 1-2 years (depending on the brand) from the date of purchase on all items. The warranty covers items worn & used under normal Conditions that are deemed to have manufacturer defects. Our warranty does not cover damages such as to the crystals, finish, or damage caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the manufacturer's limitations. This warranty is valid only thru CachetCollections.com. Improper repair or warranty service performed by someone other than Cachetcollections.com will void this warranty. CachetCollections retains the right to either repair or replace the item, at our discretion. All warranty returns must have a Return Authorization No. (RA#). Please call 1-800-819-0245 prior to return for your RA#. This number must be displayed on the outside of the box. Anything returned without authorization will be refused.
Shipping & insurance costs for warranty returns must be covered by the customer. Returns must be shipped via traceable courier, e.g. UPS or USPS (FedEx, for jewelry valued below $500). Return shipment must be pre-paid and fully insured. Collect shipping will be refused. In case of loss or damages, customer is liable.
Repair Return Address:
Cachet Collections
Attn: Customer Service, RA#
23 Dolson Road
Monsey, NY 10952
Shipping:
Cachetcollections.com ships to all addresses in the Continental US. We fully insure all our packages against loss, theft and damage that may occur in transit. In order to receive a replacement or compensation, a detailed claim and anything else requested by our insurer must be submitted within 1-2 business days of package receipt.
You can choose either free shipping which generally takes 2-3 business days or Next Day Air ($50).
An adult signature is required when your item is delivered.
As a security precaution in order to protect our customers against fraud, cachetcollections.com will only ship to your billing address. If you would like your item shipped to an address other then your billing address you must call your credit card company and provide them with an alternate shipping address to add to your account. This authorizes us to send your item to an address other than your billing address.
Please Note:
Due to the fact that the items we sell are exclusive and are being made available to you at a great discount, items may not be in stock and may need to be ordered for you. You will be contacted once your order is placed if the item is not in stock.
Sales Tax:
Since cachetcollections.com is located in New York State we must charge sales tax for orders places by residences of New York State. Upon entering your zip code at checkout the sales tax for your county will automatically be added. Orders placed outside of New York State will not be charged sales tax
Payment Options:
Cachetcollections.com accepts the following methods of payment from US Residents:
-Credit Cards: Visa, Master Card, Discover & American Express
-Wire Transfer: Contact us at info@cachetcollections.com for bank wire information
-Personal Checks drawn upon a US bank only
-Google Checkout
-Amazon Checkout
-PayPal
If you paid by check, prior to shipping your item we will confirm that the funds cleared, only then will your order be shipped.
Shipments to Alaska, PR, Hawaii & Canada:
Orders shipped to Alaska, Puerto Rico, Hawaii will be charged a flat fee of $60 and to Canada will be charged a flat fee of $80.00 & are usually received within three business day from when they are shipped. Canadian orders will be subject to duties or V.A.T. which will have to be paid to the delivery driver or Customs Department.
International Shipping:
Cachet Collections welcomes potential customers who reside outside of the United States of America.
For international orders we require you use 1)Amazon Checkout 2) Bank to Bank Transfer 3) PayPal. The secure Amazon or PayPal Checkout will allow you to use your International credit card. Bank to Bank wire transfer. If you would like our bank information to send a wire transfer, please contact us via email at info@cachetcollections.com.
The cost for shipping is $80.00. The price includes shipping, handling & insurance. For some destinations the shipping handling & insurance cost may be slightly higher and you will be notified of such as your order is processed.
Cachet Collections will only charge you for the cost of the actual item(s) purchased and shipping charges. All other charges such as duties & V.A.T. are the sole responsibility of the customer. Usually you will have to pay these added charges to the delivery driver or you may be billed by your Customs Department. If you have a friend or relative in the USA, we can ship the item(s) to his/her address and you may save substantially on the taxes & shipping.
You can contact us for you international orders in the following ways:
Tel: ++1-845-517-5361
Fax: ++1-845-314-9642
Email: info@cachetcollections.com
Disclaimer:
Cachetcollections.com is not responsible for any errors on the website.
Due to variations in computer monitors and lighting, colors and textures of items may appear differently on your screen than what they actually are.
Actual sizes are not shown in the pictures they are enlarged to better show you the item. Please note that many times it is not possible to know the exact carat weight of the stones as they are set, therefore ALL CARAT WEIGHTS ARE TO BE TAKEN AS ESTIMATES.
Privacy Policy:
We at cachetcollections.com respect and protect the privacy of our customers. When placing an order we will request some personal information from you including your name, address, telephone number, email address and credit card information. All your information including insensitive information remains confidential.
Cookies:
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cachetcollections.com only uses cookies for storage of your shopping bag information. If you place an item into your shopping bag and then continue browsing, even to a different website, when you return your items will still be in your shopping bag.
Security:
Cachetcollections.com is committed to protect your privacy. When you enter your personal information to purchase an item, it is encrypted using (SSLS) Secure Socket Layers. When you are on a secure page a key or padlock icon will be displayed at the bottom of your web browser.
Copyright Holders:
Although we do our utmost to insure our content does not infringe on any copyrighters. Should you feel that our site does infringe on any rights you currently hold, please email us at cc@cachetcollections.com and we shall promptly investigate.
CachetCollections.com specializes in discounted brand name Jewelry
Our specialty is famous brand name jewelry
All jewelry sold by Cachet Collections LLC is guaranteed to be 100% genuine brand new in original boxes with all markings intact. Your satisfaction is guaranteed.
